- Acceptance: By accessing or using the website, users agree to the terms and conditions.
- Intellectual Property: All content on the website (design, text, images, etc.) is protected by copyright and owned by SROMPL. Unauthorized use is prohibited.
- Amendments: SROMPL reserves the right to modify terms at any time. Continued use of the site implies acceptance of changes.
- User Eligibility: Users must be at least 18 years old or authorized entities under applicable law to form legally binding agreements.
- Liability: SROMPL is not liable for the quality, safety, or legality of products/services listed on the site. Users must conduct their own due diligence before transactions.
- Services Provided: Includes “Leading Supplier,” “Star Supplier,” “TrustSEAL,” and other services to enhance user visibility and business opportunities.
- Information Collected: Name, postal address, phone number, email, and other details during registration or interactions.
- Purpose: To provide services, contact users, send offers, and improve user experience.
- Data Security: High-quality encryption is used to protect user data.
- Third-Party Sharing: Information may be shared with affiliates (e.g., decorators, caterers) for event planning but not in a way that harms users.
- Children’s Privacy: The site is not intended for users under 17. Parents must supervise children’s use.
- Cookies: Used to enhance user experience but do not store personally identifiable information. Users can control or delete cookies.
- No Refund Policy: We do not offer refunds for any products or online services once an order or service request has been confirmed and payment has been completed.
- Products: All product purchases are final. We do not accept returns, exchanges, or replacements under any circumstances, including change of mind, incorrect selection, or dissatisfaction after delivery.
- Online Services: Payments made for online services (including but not limited to consultations, digital work, subscriptions, or service-based deliverables) are non-refundable once the service has been initiated or scheduled.
- No Cancellations: Orders for products and bookings for online services cannot be canceled after payment confirmation. Customers are advised to carefully review all details before completing the purchase.
- Customer Responsibility: It is the customer’s responsibility to ensure accuracy in product selection, service requirements, and provided information at the time of ordering.
- Exceptional Circumstances: Any support or resolution in exceptional cases (such as verified technical issues or service failures) will be provided solely at our discretion and does not constitute an obligation for refunds or cancellations.
- Delivery Timelines: – Minimum: 1 day – Maximum: 15 days
- Processing Time: Items are shipped within 2-3 days of cleared payment for Domestic & International (excluding Sundays and Indian holidays).
- Customs: Import duties and taxes are the buyer’s responsibility.
- Liability: SROMPL is not responsible for delays caused by courier companies or customs.
- We accept multiple payment methods, including Credit Cards, Debit Cards, UPI, Net Banking, Digital Wallets, PayPal, and Bank Transfer (T/T).
- Customers must ensure that their selected payment method is valid, authorized, and has sufficient funds at the time of transaction.
- All payments must be completed through approved and secure payment gateways or authorized bank channels.
- We reserve the right to cancel or suspend any order or service if a payment is declined, reversed, or found to be unauthorized.
- No Returns: We do not accept returns on any products or online services once an order has been confirmed and delivered or a service has been initiated.
- Final Sale: All purchases are considered final. Items cannot be returned for any reason, including change of mind, incorrect selection, or dissatisfaction.
- Product Condition: We are not responsible for damage caused after delivery due to misuse, mishandling, improper installation, or normal wear and tear.
- Products that are modified, customized, or manufactured as per customer specifications are strictly non-returnable.
- Standard (non-modified) products are also non-returnable.
- By placing an order, the customer acknowledges and agrees that no returns will be accepted under any circumstances.
- Purpose: Cookies are used to improve user experience and do not store personally identifiable information.
- Third-Party Cookies: Social media platforms (e.g., YouTube, Facebook) may set cookies when content is embedded or shared.
- Control: Users can manage or delete cookies through browser settings.
- Jurisdiction: The website operates under Indian law.
- Dispute Resolution: Governed by Indian laws and resolved through appropriate legal channels.
- Limitation of Liability: SROMPL is not liable for errors, omissions, or damages arising from the use of the website.
Data Protection Notice
1. Data Protection Notice SROMPL (hereinafter referred to as “SROMPL” or “we” or “us”) welcomes you to our websites and online platforms (hereinafter referred to collectively as “Online Services”). Thank you for your interest in our company and our products.
2. SROMPL Respects Your Privacy Protection during the processing of personal data and the security of all business data is of atmost importance to us. We treat your personal data confidentially and in accordance with applicable data protection regulations.
3. SROMPL is the controller and responsible for processing your data unless or otherwise stated in this Data Protection Notice.
Our contact details are as follows:
=> Address: #811, 8th Floor, Wings Business Bay, Nr. ITC Fortune Hotel, 150 Feet Ring Road, Rajkot-360004 (Gujarat), India.
=> E-mail: india@srompl.com
=> Mobile: +91 – 88 66 55 1808
4.1 Categories of Processed Data We may process the following categories of personal data:
-Identification and contact details. (e.g., name, address, telephone number, email address)
-Transactional data.
-Planning and management data.
4.3 Processing Purposes and Legal Bases We process your data for the following purposes:
-Providing our Online Services and fulfilling contractual obligations.
-Ensuring security and detecting disruptions.
-Direct marketing and market research, where legally permitted or with your consent.
-Conducting customer surveys to improve products and services.
-Safeguarding and defending our legal rights.
5.1 Categories:
-Strictly Necessary Cookies: Essential for Online Services to function properly.
-Functionality Cookies: Enhance usability (e.g., language preferences).
-Marketing Cookies and Tracking Mechanisms: Used for personalized advertising and performance tracking (only with your consent).
6. Your Rights You have the right to:
-Access your personal data
-Rectify inaccurate data
-Erase your data
-Restrict processing
-Object to processing
-Data portability
7. Contact If you have any questions regarding data protection, please contact us at: E-mail: india@srompl.com, Mobile: +91 – 88 66 55 1808.
8. Updates We reserve the right to update this Data Protection Notice as necessary. The latest version is always available on our website.